Run a Pilot
REAL-TIME VOICE EXECUTION INFRASTRUCTURE
RUNTIME STATELSS RAM TTFT: <800MS

MAKE THE TELEPHONE PROGRAMMABLE.

Voxana is a stateless real-time voice infrastructure platform that turns live human conversations into completed business actions. Answer, qualify, reason, route, schedule, and execute workflows across enterprise APIs with sub-second response times.

<800ms
Measured TTFT
[ VOICE_EXECUTION_RUNTIME ]
Stateless Voice Engine
ZERO-DATA-AT-REST · MULTI-TENANT // VOXANA_RAM://v2.6
[ Platform / Core Thesis ]

VOICE IS THE INTERFACE.
ACTION IS THE PRODUCT.

Voxana doesn't stop at conversation. It listens, understands intent, reasons within your deterministic business rules, accesses authorized enterprise systems, and executes the next action in real time.

Caller Voice Stream
SIP · VoIP · WebRTC
Voxana RAM Engine
<800ms TTFT
Enterprise API Action
CRM · ERP · Dispatch
CRMs ERPs Helpdesks Fleet Dispatch Payment Gateways Custom Webhooks
Measured TTFT Latency
<800ms
Architecture
100% Stateless RAM
Security
Zero Data-at-Rest
Deployment
72-Hour Pilot
Scalability
Multi-Tenant
Connectivity
SIP · VoIP · WebRTC
[ Execution Stack / Six Layers ]

THE VOXANA
EXECUTION STACK.

A six-layer real-time pipeline that takes raw telephony audio in one end and produces deterministic business outcomes at the other.

01 — TELEPHONY INGESTION

Telephony Ingestion

SIP, VoIP, and WebRTC ingress. Connect existing phone numbers via native telephony infrastructure. Existing carriers and PBXs forward straight into the Voxana edge without requiring number porting.

02 — REAL-TIME RUNTIME

Real-Time Voice Runtime

Sub-800ms TTFT voice synthesis and speech recognition. Low-latency reasoning across multi-turn conversations with barge-in and interruption handling built into the runtime.

03 — CONTEXT & INTENT ENGINE

Context & Intent Engine

Caller identification and semantic state mapping. Real-time caller identification, semantic intent mapping, and stateful session management across multi-turn conversations.

04 — POLICY ORCHESTRATION

Policy Orchestration

Deterministic safety intercepts and compliance rules. Hardcoded business logic, deterministic risk intercepts, and compliance guardrails executed before any tool call is dispatched.

05 — TOOL EXECUTION LAYER

Tool Execution Layer

Direct real-time REST/GraphQL API invocations. Webhook dispatches, database reads and writes, and live warm-transfers to human operators dispatched through the execution layer.

06 — OBSERVABILITY & AUDIT

Observability & Audit

Ephemeral event logging and live latency analytics. Action verification, latency analytics, and human escalation metrics across every call — zero data-at-rest by default.

[ Vertical Adaptation / Seven Sectors ]

ONE ENGINE.
UNLIMITED OPERATIONS.

A single horizontal execution layer adapting across operational verticals. Select any vertical to see the deployed workflow pattern.

Healthcare

Healthcare & Outpatient Clinics

Patient intake, appointment booking, clinical triage escalation, and EHR scheduling. Voxana runs deterministic triage rules, captures structured intake payloads, writes directly into EHR systems, and routes urgent clinical escalations to on-call clinicians with warm-transfer. Zero PHI at rest — all conversation data is processed in volatile RAM and wiped post-call.

[ Platform Capabilities ]

PLATFORM
CAPABILITIES.

01 — Conversation

Real-Time Conversation

Natural turn-taking with sub-800ms latency. The voice runtime handles interruptions, barge-in, and multi-turn context without dropping the conversational state.

02 — Direction

Inbound + Outbound

Autonomous dispatching for incoming calls or system-triggered outbound workflows. Outbound sequences are fired from CRM events, scheduled triggers, or external API hooks.

03 — Architecture

Stateless RAM Execution

100% zero-data-at-rest architecture. Sensitive PII and PHI are processed in volatile memory and wiped post-call. No persistent storage of voice audio or transcripts by default.

04 — Tooling

Tool & API Execution

Direct write capabilities to any modern REST or GraphQL endpoint. Webhooks, database reads/writes, and live warm-transfers are dispatched through the tool execution layer.

05 — Escalation

Deterministic Human Escalation

Instant warm-transfer routing based on custom policy triggers. Escalation policies are hardcoded in the policy orchestration layer — never left to the model to decide.

06 — Tenancy

Multi-Tenant Architecture

Deploy isolated agents, workflows, and permissions across thousands of client locations. Each tenant gets its own configuration, policy, and audit trail — no cross-tenant data bleed.

[ Pilot Framework / Controlled Production ]

PROVE IT
BEFORE YOU SCALE IT.

Controlled Production Pilots

Give Voxana one workflow, one queue, and one operational bottleneck. Test in production and measure real performance before enterprise rollouts.

Pickup Speed Automation Rate First-Call Resolution Workflow Completion Rate Cost Per Action
01 POC
02 Validate Integration
03 Benchmark KPI
04 Scale Enterprise
[ Pricing / Engagement Architecture ]

ENTERPRISE PRICING
ARCHITECTURE.

Three deployment tiers scoped to operational scale, integration complexity, and conversation volume.

Tier 01
START

Single operational workflow or single location pilot. Fixed-fee scope, controlled production pilot, tracked KPI benchmark.

  • One operational workflow
  • Single location pilot
  • Fixed-fee scope
  • 72-hour production deployment
  • KPI benchmark report
Scope Deployment
Tier 03
ENTERPRISE

High-volume call routing, dedicated infrastructure instances, custom SLA guarantees, and multi-tenant management across thousands of client locations.

  • High-volume call routing
  • Dedicated infrastructure instances
  • Custom SLA guarantees
  • Multi-tenant management
  • Custom compliance controls
Scope Deployment

All enterprise deployments are scoped around monthly conversation volume, integration complexity, and operational scale.

[ FAQ / Common Questions ]

QUESTIONS,
ANSWERED.

What is Voxana AI?

Voxana is a stateless, real-time voice infrastructure platform that turns live human conversations into completed business actions. It answers, qualifies, reasons within deterministic business rules, accesses authorized enterprise systems, and executes workflows with sub-800ms response times.

How does the pilot engagement work?

Voxana runs a controlled production pilot scoped around one workflow, one queue, and one operational bottleneck. The pilot is billed as a fixed-fee scope. Customers test in production, benchmark tracked metrics such as pickup speed, automation rate, first-call resolution, workflow completion rate, and cost per action, then scale to enterprise.

What does zero data-at-rest mean?

Voxana processes all conversation data — voice audio, transcripts, and structured payloads — in volatile RAM and wipes it post-call. No persistent storage of voice audio or transcripts by default. Sensitive PII and PHI never touch disk.

What systems can Voxana execute against?

Voxana integrates with CRMs, calendars, ERPs, helpdesks, EHRs, fleet dispatch systems, payment gateways, and any custom REST or GraphQL endpoint. The tool execution layer invokes APIs, dispatches webhooks, performs database reads and writes, and executes live warm-transfers in real time.

How is enterprise pricing structured?

Voxana has three tiers — START for a single operational workflow or single location pilot, GROW for multi-workflow automation across multiple locations with custom API webhooks, and ENTERPRISE for high-volume call routing, dedicated infrastructure instances, custom SLA guarantees, and multi-tenant management. All enterprise deployments are scoped around monthly conversation volume, integration complexity, and operational scale.

What telephony infrastructure does Voxana support?

Voxana ingests telephony through native SIP, VoIP, and WebRTC infrastructure. Existing phone numbers can be connected via SIP forwarding, VoIP provisioning, or direct WebRTC endpoints. Connectivity is multi-tenant by default across thousands of client locations.

[ Leadership / Founder ]

THE ARCHITECT BEHIND
VOXANA.

// Name
Hannan Rajpoot
// Role
Founder & CEO
// Entity
Voxana AI · London
// Portfolio

Hannan Rajpoot

Founder & Chief Executive Officer

Hannan Rajpoot founded Voxana to build the infrastructure layer that turns live human voice into programmable software actions. Rather than building a single vertical chatbot, Voxana was architected as a horizontal execution engine: real-time telephony, conversational reasoning, API orchestration, and zero-data-retention security.

The thesis is concrete. The telephone is the most deployed human interface on earth — billions of calls per day — yet it remains the least programmable surface in enterprise software. Voxana closes that gap by treating every inbound conversation as a deterministic execution context: intent is captured, policy is applied, and the next business action is dispatched through the tool execution layer in real time.

Beyond the platform itself, Hannan works across the intersection of systems engineering and design — a discipline that informs the precision and operational rigour behind everything Voxana ships.

Real-Time Voice Infrastructure Programmable Telephony Zero Data-at-Rest API Orchestration Multi-Tenant Platforms
Our objective is simple: Make the telephone programmable.
[ Live Demo / Click-to-Dial ]

Experience the Sub-800ms Execution Engine Live.

Dial our global test line directly from your mobile device or desktop to test natural conversational fluency, real-time intent reasoning, and instant workflow execution.

Global Test Line · Operational

Test Voxana Live

Tap the call button to dial the Voxana runtime directly. The voice engine will answer, listen, and execute against any test workflow you request — including appointment scheduling, dispatch lookups, and API tool calls.

RUNTIME OPERATIONAL · ZERO-DATA-AT-REST · SUB-800MS TTFT
Latency
<800ms TTFT
Measured time-to-first-token across all production PoPs.
Engine
100% Stateless RAM
Volatile memory execution. All conversation state wiped post-call.
Security
Zero-Data-at-Rest
No persistent storage of voice audio or transcripts by default.
[ Legal / Governance / 10 Clauses ]

Terms of Service
& Operational Policy.

The contractual and compliance framework governing Voxana AI deployment, data handling, and client obligations. Select any clause to read the full provision.

Scope

§ 1. Service Definition & Scope

Voxana AI provides a stateless, real-time voice execution infrastructure platform that ingests live telephony via SIP, VoIP, or WebRTC and converts human conversations into deterministic business actions. The service encompasses inbound call answering, real-time intent capture, policy-based reasoning, tool and API execution, live warm-transfers, and ephemeral event logging. Voxana operates as a horizontal execution engine across operational verticals — including healthcare, logistics, automotive, financial services, property management, e-commerce, and BPO. The voice runtime does not provide clinical diagnosis, legal advice, or any decision-making authority outside the deterministic business rules configured by the client during onboarding.

Delivery

§ 2. Deployment & Onboarding

Standard pilot deployment is completed within 72 hours from contract execution, subject to timely provision of operational configuration data by the client. This includes workflow definition, policy and escalation rules, authorized API credentials, telephony forwarding instructions, and tenant-level permissions. If the client fails to provide required configuration data within 5 business days, the deployment timeline extends accordingly. Voxana AI is not liable for delays caused by incomplete or inaccurate client input or by client-side API access provisioning delays.

Zero Data-at-Rest

§ 3. Data Processing & Privacy

Voxana AI operates a Zero Data-at-Rest Engine architecture. All conversation data — including voice audio, transcripts, structured payloads, and tool-call results — is processed in volatile RAM and wiped post-call. No persistent storage of voice audio or transcripts exists by default. Sensitive PII and PHI never touch disk. Where the client explicitly configures an integration that writes structured records into the client's own systems (CRM, EHR, ERP), Voxana acts as a transitory processor and the client retains full ownership of the persisted record. Voxana AI acts as a data processor on behalf of the client (the data controller) and complies with GDPR (EU Regulation 2016/679), UK Data Protection Act 2018, and HIPAA (US Public Law 104-191). Business Associate Agreements are executed with every client processing PHI. Data residency is configurable per tenant.

SLA

§ 4. Service Availability & SLA

Voxana AI targets 99.9% uptime for the voice runtime, measured on a monthly rolling basis across all production regions. Scheduled maintenance windows are communicated 48 hours in advance and occur outside peak operational hours (default: Sunday 02:00–04:00 UTC). In the event of unplanned downtime exceeding 30 consecutive minutes, affected clients receive a pro-rata service credit equal to 10x the downtime duration applied to the next billing cycle. Force majeure events, carrier-level telephony outages, DNS propagation delays, and client-side integration failures are excluded from SLA calculations. Measured TTFT latency is benchmarked at under 800ms across all production PoPs.

Commercial

§ 5. Payment & Billing

Pilot engagements are billed as fixed-fee scopes. Production deployments are billed monthly based on conversation volume, integration complexity, and operational scale. Payment is processed via Stripe or direct bank transfer on the 1st of each calendar month. Late payments incur a 5% surcharge applied after 7 calendar days past the due date. Service suspension occurs after 14 days of non-payment, with a 7-day grace period during which the runtime continues answering calls but tool execution is held in queue. Clients may downgrade or cancel with 30 calendar days written notice. Enterprise-tier custom SLA guarantees are governed by a separate schedule appended to the master agreement.

Ownership

§ 6. Intellectual Property

The Voxana AI platform, voice runtime, policy orchestration engine, tool execution layer, observability stack, and all associated software are the exclusive intellectual property of Voxana AI Ltd. Client configuration data, custom policy definitions, and tenant-specific workflow scripts remain the property of the client. Transcripts, structured action records, and tool-call results generated during calls are shared property — the client retains full ownership of any data persisted into their own systems, while Voxana AI retains no residual copy under the Zero Data-at-Rest architecture. No client data is used for model training, cross-tenant learning, or any purpose outside the defined service scope.

Risk

§ 7. Limitation of Liability

Voxana AI's total liability for any claim arising from service delivery is capped at the total fees paid by the client in the 3 months preceding the claim event. Voxana AI is not liable for indirect damages, lost revenue, missed operational opportunities, or downstream effects arising from agent tool executions, provided the agent was operating within its configured policy scope. The client acknowledges that real-time voice execution systems depend on probabilistic components and that occasional conversational errors are inherent to the technology class. Voxana AI maintains continuous quality improvement processes, deterministic policy intercepts, and human escalation pathways to minimise operational risk.

Exit

§ 8. Termination & Data Return

Either party may terminate the agreement with 30 calendar days written notice. Upon termination, Voxana AI ceases all call handling on the client's telephony line within 24 hours of the effective termination date. Under the Zero Data-at-Rest architecture, no residual voice audio or transcripts exist on Voxana infrastructure by default — any client data persisted into client-owned integrations remains under the client's control. Where ephemeral event logs were exported to the client's observability endpoint during the engagement, Voxana permanently deletes all production event logs within 30 calendar days, with deletion confirmation provided via email. Backup copies are purged within 60 calendar days.

Arbitration

§ 9. Dispute Resolution

All disputes arising under this agreement are first subject to good-faith negotiation between the parties for a period of 30 calendar days. If resolution is not achieved through negotiation, the dispute is referred to binding arbitration under the rules of the London Court of International Arbitration (LCIA). The arbitration seat is London, England. The governing law is English law. Each party bears its own arbitration costs unless the arbitrator directs otherwise. Nothing in this clause prevents either party from seeking injunctive relief in any court of competent jurisdiction for urgent matters including data breach, IP infringement, or service misrepresentation.

Support

§ 10. Contact & Escalation

For any questions, concerns, or notices relating to these terms, conversation data, or the operation of Voxana AI voice agents, clients and their end callers may contact us via the following channels: Legal & Compliance — legal@voxanaai.cc.cd; Data Protection Officer (DPO) — privacy@voxanaai.cc.cd; Commercial & Pilot Engagements — global@voxanaai.cc.cd; Global Test Line — +1 (434) 922-5518. We acknowledge all correspondence within 48 hours and resolve substantive matters within 30 days of acknowledgement.